Vice President - Customer Care Service & Technical support

Azienda

Our Client is a prestigious Group, leader in its industrial sector

Descrizione

VP for Customer Care Service & Technical support

For Italy Country and all Lines of Business, the mission is about:

- The Customer Satisfaction and performance
- The Quality Excellence of Customer Support, the Offers delivered to the customers, Supply Chain and the quality in Offer Launch
- The timely and effectively management of customer containment actions
- The Execution of the Quality Policy
- The Level of Competency and career paths for the CS&Q teams
- Is responsible of the Advanced technical support organization
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of their entity to always take into account the voice of the customers
- Care for very Important Customers as Global Strategic Account located in their Country
- Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy
- Implement Quality Policy, define CS&Q roles, targets and objectives within the entity
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement
- Network continuously with Global CS&Q team to ensure Country needs are understood
and considered

Requirements of the position

- University Degree in Engineering or Business Administration
- Experience with multinational environments with matrix organization, reporting to international management
- Knowledge of the Quality Strategy end Customer Service methodologies
- Hands of approach people and effciency oriented. Able to engage and motivate his teams
- Fully availibility for regular travels in Italy
- Fluent in Italian and English

Place of work: North of Italy

Permanent employment commensurate with actual experience

Luogo di lavoro:

italia

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

26/11/2020

Codice annuncio:

500274686

Visualizzazioni annuncio:

2462

Nome filiale:

MOC - BOLOGNA

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000

Vice President - Customer Care Service & Technical support

italia
Assunzione diretta
Full Time
26/11/2020
500274686
2462
MOC - BOLOGNA
1

Azienda

Our Client is a prestigious Group, leader in its industrial sector

Descrizione

VP for Customer Care Service & Technical support

For Italy Country and all Lines of Business, the mission is about:

- The Customer Satisfaction and performance
- The Quality Excellence of Customer Support, the Offers delivered to the customers, Supply Chain and the quality in Offer Launch
- The timely and effectively management of customer containment actions
- The Execution of the Quality Policy
- The Level of Competency and career paths for the CS&Q teams
- Is responsible of the Advanced technical support organization
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of their entity to always take into account the voice of the customers
- Care for very Important Customers as Global Strategic Account located in their Country
- Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy
- Implement Quality Policy, define CS&Q roles, targets and objectives within the entity
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement
- Network continuously with Global CS&Q team to ensure Country needs are understood
and considered

Requirements of the position

- University Degree in Engineering or Business Administration
- Experience with multinational environments with matrix organization, reporting to international management
- Knowledge of the Quality Strategy end Customer Service methodologies
- Hands of approach people and effciency oriented. Able to engage and motivate his teams
- Fully availibility for regular travels in Italy
- Fluent in Italian and English

Place of work: North of Italy

Permanent employment commensurate with actual experience
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000