IT Support Engineer

Settore

Engineering

Azienda

Our client is one of the largest electronic commerce companies

Descrizione

As an IT Support Engineer you will report to the IT Manager responsible for your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Business Area: Operations Fulfilment centre


Responsibilities:
You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site s technology infrastructure to support changing business and IT requirements.

The extent of your responsibilities will include but not be limited to:

The review, revision and execution of change management requests as required.
Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
Perform random site audits on technical infrastructure to ensure adherence to latest IT and Health & Safety guidelines.
Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and standards.
Undertake project management:
o Act as a single point of contact for projects.
o To provide technical support/input to site and team projects and initiatives.
o To keep key stakeholders informed of progress of projects and maintain project documentation.
o To provide sanity check and technical execution of projects.
BASIC QUALIFICATION

About you
Required qualifications and skills:
The successful candidate will have:
Linux/Unix System Support experience.
MS Windows System Support experience.
A background in Networking LAN / WAN and Wireless.
Holds a detailed understanding of core internet technologies Routing and Switching, DNS, DHCP, mail transport, OSI Model.
Telecom knowledge including VOIP / SIP and mobile technologies advantageous.
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
Project management abilities and technical task execution experience.
Strong analytical skills with proven problem solving ability.
Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
Experience of data cabling / Computer Facilities knowledge.
Ability to develop clear and concise documentation. Demonstrated willingness to learn and apply new technology.
Ability to travel up to 25

Preferred qualifications and skills:
Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge LAN / WAN and Wireless.
Telecom knowledge including VOIP / SIP and mobile technologies.
IT / ICT further education qualification.
Previous experience in a dynamic environment with a high degree of customer service focus.
Help Desk / Technical support management experience.
Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
Ability to coordinate with corporate-based support groups to implement IT changes.
Proven ability to learn and apply new technology.

Luogo di lavoro:

Vercelli

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

03/05/2017

Codice annuncio:

500186918

Visualizzazioni annuncio:

1

Nome filiale:

ENGINEERING-EXPERIS TORIN

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

IT Support Engineer

Vercelli
Assunzione diretta
Full Time
03/05/2017
500186918
1
ENGINEERING-EXPERIS TORIN
1

Settore

Engineering

Azienda

Our client is one of the largest electronic commerce companies

Descrizione

As an IT Support Engineer you will report to the IT Manager responsible for your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Business Area: Operations Fulfilment centre


Responsibilities:
You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site s technology infrastructure to support changing business and IT requirements.

The extent of your responsibilities will include but not be limited to:

The review, revision and execution of change management requests as required.
Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
Perform random site audits on technical infrastructure to ensure adherence to latest IT and Health & Safety guidelines.
Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and standards.
Undertake project management:
o Act as a single point of contact for projects.
o To provide technical support/input to site and team projects and initiatives.
o To keep key stakeholders informed of progress of projects and maintain project documentation.
o To provide sanity check and technical execution of projects.
BASIC QUALIFICATION

About you
Required qualifications and skills:
The successful candidate will have:
Linux/Unix System Support experience.
MS Windows System Support experience.
A background in Networking LAN / WAN and Wireless.
Holds a detailed understanding of core internet technologies Routing and Switching, DNS, DHCP, mail transport, OSI Model.
Telecom knowledge including VOIP / SIP and mobile technologies advantageous.
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
Project management abilities and technical task execution experience.
Strong analytical skills with proven problem solving ability.
Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
Experience of data cabling / Computer Facilities knowledge.
Ability to develop clear and concise documentation. Demonstrated willingness to learn and apply new technology.
Ability to travel up to 25

Preferred qualifications and skills:
Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge LAN / WAN and Wireless.
Telecom knowledge including VOIP / SIP and mobile technologies.
IT / ICT further education qualification.
Previous experience in a dynamic environment with a high degree of customer service focus.
Help Desk / Technical support management experience.
Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
Ability to coordinate with corporate-based support groups to implement IT changes.
Proven ability to learn and apply new technology.
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.