Helpdesk Infrastructure Specialist

Settore

ICT & Telco

Azienda

Azienda leader nell industria globale del beverage di marca

Descrizione


We are looking for Davide Campari S.p.A. a

Helpdesk Infrastructure Specialist


The mission of the role is providing support to all the technical projects related to new implementations and
improvements of the existing infrastructure for all the locations included into the SEMEA Business Unit (Italy,
Spain, France, South Africa, Greece plus also Ireland).
This role will also support all the helpdesk activities for all the above mentioned locations in a multi-language
(English, Italian) and multi-location environment for a total of approximately 900 users supported, in
collaboration with the external helpdesk provider.

Key Activities & Responsibilities

'' Support the Helpdesk Coordinator in ensuring business continuity as far as communication, IT
infrastructure and systems are concerned
'' Working closely with the external helpdesk provider in charge of 1st level support, providing 2nd level
support when needed
'' Support the Helpdesk coordinator in tracking and analysing on going ticket resolution performances,
highlighting unresolved issues
'' Support the Helpdesk Coordinator in managing requests coming from the different locations advising
on procedures and solutions for the correct resolution of issues
'' Provide effective resolution of users' workstation issues in the effort to constantly improving users'
satisfaction
'' Support the Helpdesk Coordinator in gathering business needs and scouts for new products and
innovation coming from industry best practices and the wider ICT market
'' Support the Helpdesk Coordinator in the deployment, for its scope of responsibility, of the global IT
solutions and standards
'' Support the Helpdesk Coordinator in special projects as needed.


Experience & Education

'' Minimum 3-4 years of proven IT experience in IT consulting firms or similar multinational structured
Context
'' Help desk support background
'' Experience of working in a matrix organization
'' Information Systems Bachelor Degree or equivalent working experience

Required Skills:
'' Configuration of Windows workstation operating systems (OS): Windows 7 & 10
'' Windows Servers main Operating Systems: Windows 2008 & 2012
'' Active Directory, DNS, DHCP
'' Deployment solutions: Microsoft MDT & Microsoft SCCM highly desired
'' Vmware ESX (must), Citrix Netscaler is a plus
'' Symantec products: EndPoint suite highly desired
'' Veeam solution suite highly desired
'' Network fundamentals
'' Fluency in English and Italian is a must, knowledge of other languages is a plus.

Luogo di lavoro:

Sesto San Giovanni

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

03/07/2017

Codice annuncio:

500191106

Visualizzazioni annuncio:

1

Nome filiale:

Team Managers Exp.

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

Helpdesk Infrastructure Specialist

Sesto San Giovanni
Assunzione diretta
Full Time
03/07/2017
500191106
1
Team Managers Exp.
1

Settore

ICT & Telco

Azienda

Azienda leader nell industria globale del beverage di marca

Descrizione


We are looking for Davide Campari S.p.A. a

Helpdesk Infrastructure Specialist


The mission of the role is providing support to all the technical projects related to new implementations and
improvements of the existing infrastructure for all the locations included into the SEMEA Business Unit (Italy,
Spain, France, South Africa, Greece plus also Ireland).
This role will also support all the helpdesk activities for all the above mentioned locations in a multi-language
(English, Italian) and multi-location environment for a total of approximately 900 users supported, in
collaboration with the external helpdesk provider.

Key Activities & Responsibilities

'' Support the Helpdesk Coordinator in ensuring business continuity as far as communication, IT
infrastructure and systems are concerned
'' Working closely with the external helpdesk provider in charge of 1st level support, providing 2nd level
support when needed
'' Support the Helpdesk coordinator in tracking and analysing on going ticket resolution performances,
highlighting unresolved issues
'' Support the Helpdesk Coordinator in managing requests coming from the different locations advising
on procedures and solutions for the correct resolution of issues
'' Provide effective resolution of users' workstation issues in the effort to constantly improving users'
satisfaction
'' Support the Helpdesk Coordinator in gathering business needs and scouts for new products and
innovation coming from industry best practices and the wider ICT market
'' Support the Helpdesk Coordinator in the deployment, for its scope of responsibility, of the global IT
solutions and standards
'' Support the Helpdesk Coordinator in special projects as needed.


Experience & Education

'' Minimum 3-4 years of proven IT experience in IT consulting firms or similar multinational structured
Context
'' Help desk support background
'' Experience of working in a matrix organization
'' Information Systems Bachelor Degree or equivalent working experience

Required Skills:
'' Configuration of Windows workstation operating systems (OS): Windows 7 & 10
'' Windows Servers main Operating Systems: Windows 2008 & 2012
'' Active Directory, DNS, DHCP
'' Deployment solutions: Microsoft MDT & Microsoft SCCM highly desired
'' Vmware ESX (must), Citrix Netscaler is a plus
'' Symantec products: EndPoint suite highly desired
'' Veeam solution suite highly desired
'' Network fundamentals
'' Fluency in English and Italian is a must, knowledge of other languages is a plus.
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.