First level Help Desk

Azienda

Experis IT è una società leader nella consulenza in ambito IT.
Siamo professionisti specializzati nel proporre Consulenza, Staffing, Outsorcing, IT Services e soluzioni personalizzate nell`ambito della fornitura di servizi e tecnologie professionali

Descrizione

A First level Help Desk is required by prestigious organisation in Milan.
As First level Help Desk you will work with a multidisciplinary Team, serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to customer issues.

What`s in it for First level Help Desk
- Performing remote troubleshooting through diagnostic techniques and pertinent questions and analyzing call logs.
- Investigating user problems (systems, hardware or software problems such as customers` back-end troubles, applications and website updatès failure, full hard disk, corrupt database, search and indexing problem, query`s issues, etc.) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.
- Properly escalating unresolved queries to the next level of support.
- Tracking, routing and redirecting problems to correct resources.
- Testing and fixing faulty equipment and following up with customers to ensure issues have been resolved.
- Recording events and problems and their resolution in logs.
- Establishing and executing preventative maintenance routines and analyzing results for proactive activities to prevent incidents.
- Monitoring 24hx7x365 of customers systems having an outstanding Managed Service contract.
- Installing, developing and maintaining the System Health Check and the monitoring script.
- Running weekly reports to analyze problems and to determine malfunctions.
- Internal and customers` post-accident analysis (software and applications logs` analysis).

Essential Skills:
- Good knowledge of Linux Server.
- Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
- Basic knowledge of framework HA (Veritas/Monit/RHCS).
- Ability to troubleshoot and diagnose problems and to analyze log.
- Scripting (Bash or Python on a UNIX or Linux platform).
- Excellent communication skills, both written and spoken.
- Proactive and self-motivated.
- Teamworking ability.
- A good problem solver and logical thinker.

If you have the essential skills, keen to work as a First level Help Desk and want to work for a company who invest in their technology and staff, then please apply via the link.

Luogo di lavoro:

Città Metropolitana di Milano

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

17/02/2020

Codice annuncio:

500259074

Visualizzazioni annuncio:

1489

Nome filiale:

IT - EXPERIS MILANO

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000

First level Help Desk

Città Metropolitana di Milano
Assunzione diretta
Full Time
17/02/2020
500259074
1489
IT - EXPERIS MILANO
1

Azienda

Experis IT è una società leader nella consulenza in ambito IT.
Siamo professionisti specializzati nel proporre Consulenza, Staffing, Outsorcing, IT Services e soluzioni personalizzate nell`ambito della fornitura di servizi e tecnologie professionali

Descrizione

A First level Help Desk is required by prestigious organisation in Milan.
As First level Help Desk you will work with a multidisciplinary Team, serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to customer issues.

What`s in it for First level Help Desk
- Performing remote troubleshooting through diagnostic techniques and pertinent questions and analyzing call logs.
- Investigating user problems (systems, hardware or software problems such as customers` back-end troubles, applications and website updatès failure, full hard disk, corrupt database, search and indexing problem, query`s issues, etc.) identifying their source, determining possible solutions in cooperation with support teams and advising user on appropriate action.
- Properly escalating unresolved queries to the next level of support.
- Tracking, routing and redirecting problems to correct resources.
- Testing and fixing faulty equipment and following up with customers to ensure issues have been resolved.
- Recording events and problems and their resolution in logs.
- Establishing and executing preventative maintenance routines and analyzing results for proactive activities to prevent incidents.
- Monitoring 24hx7x365 of customers systems having an outstanding Managed Service contract.
- Installing, developing and maintaining the System Health Check and the monitoring script.
- Running weekly reports to analyze problems and to determine malfunctions.
- Internal and customers` post-accident analysis (software and applications logs` analysis).

Essential Skills:
- Good knowledge of Linux Server.
- Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
- Basic knowledge of framework HA (Veritas/Monit/RHCS).
- Ability to troubleshoot and diagnose problems and to analyze log.
- Scripting (Bash or Python on a UNIX or Linux platform).
- Excellent communication skills, both written and spoken.
- Proactive and self-motivated.
- Teamworking ability.
- A good problem solver and logical thinker.

If you have the essential skills, keen to work as a First level Help Desk and want to work for a company who invest in their technology and staff, then please apply via the link.
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000