Customer Service Support & Accountant

Settore

Finance & Accounting

Azienda

società leader in soluzioni per il risparmio energetico nel controllo della temperatura degli edifici, offrendo prodotti e servizi innovativi di alta qualità che garantiscono la migliore efficienza, funzionamento e regolazione degli impianti HVAC

Descrizione

Administrative activity role

ORDER-TO-CASH

-Create/amend customers in AX Customer Master File (including Amber Road check)
-Set/Amend customer credit limits and manage credit control.
-Ask for credit rating and limits (CreditSafe)
-Preparing and processing quotations in AX (program) and other correspondence in cooperation with the sales and technical staff
-Follow-up of offers
-Receive/open customer orders
-Enter orders in AX
-Open new Items in AX
-Check product availability in the Hub (IFS)
-Send orders to Hub
-Prepare order confirmation to Italian customers/pass order confirmations from Hub to Italian customers
-Prepare listings of open orders per dispatch/delivery date
-To maintain contacts with our customers regarding deliveries, delivery times, documentation, etc
-Generate invoices for shipped goods
-Send invoices to customers and external accountant
-Issue credit notes
-Prepare list of credit notes on a monthly basis for approval
-Manage invoicing of commissioning services
-Manage rental of measuring equipment
-Print bank statements and identify collections from customers
-Post collections in AX
-call customers for follow-up on overdue invoices
-Issue payment reminder letters to customers
-Liason with external accountant studio (fiscal consultant based downtown Milan) to generate weekly/monthly statements for external accountant and reporting:
-Weekly/monthly sales details (per item, per customer, invoice Iistings)
-Detail of open balances/invoices per customer
-Customer aging
-Collections posted in the week
-Info for Intrastat

PURCHASE-TO-PAY

-Order office supplies and other small supplies
-Supplier contacts (car leasing, Eni patrol card, main suppliers)
-Order locai marketing materials printings
-Receive purchase invoices and get approval.
-Send copy of invoices to external accountant
-Prepare payments through e-banking (excl. salaries)

Customer Service role:

This position requires also customer focused, sales driven individual with experience of:

-phone sales to customer base HVAC (wholesalers, installers, designers, OEM's). The job holder will be expected to work as part of a team, making also proactive outbound calls to the firm customer base, ''smile and positive'' approach, leaving a positive impact on the customer.
-issue target letters/commercial agreements to customers
-systematic contact with lapsed and existing customers
-Calculation and settlement of Customer bonuses
-Targeted, product related calls to increase breadth of purchase.
-Lead follow up/ conversion
-Rapid, professional customer contact of customers who have responded positively to marketing actions by asking for information or support
-Sales reports for Sales leader/salesforce
-Close liaison with local sales organization to maxirnise effectiveness of lead generation and lead follow up.
-Also contacts with European marketing organization (literature, leaflets, printings, exhibitions, documentations, web)
-newsletter support
-Systematic calling of lapsed customers to update records contact names, address and phone number, email details through CRM
-ideal: willing to targeted customer acquisition cells to increase the overall customer base

Others activities back office:

-Switchboard operation
-Post handling
-Expenses reports filing and formal check
-Assist in organizing and catering seminars and customer trainings
-Travel bookings through Egencia website
-Reporting to and cooperate with our external bookkeeping firm and HR for ticket restaurants
-Folder preparation, certificate/diploma printing







Requirements

-5-6 years experience related to the same role
-good command of spoken and written english

Luogo di lavoro:

Vimercate

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

28/10/2016

Codice annuncio:

500175030

Visualizzazioni annuncio:

1

Nome filiale:

ENGINEERING 3 -EXPERIS MI

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

Customer Service Support & Accountant

Vimercate
Assunzione diretta
Full Time
28/10/2016
500175030
1
ENGINEERING 3 -EXPERIS MI
1

Settore

Finance & Accounting

Azienda

società leader in soluzioni per il risparmio energetico nel controllo della temperatura degli edifici, offrendo prodotti e servizi innovativi di alta qualità che garantiscono la migliore efficienza, funzionamento e regolazione degli impianti HVAC

Descrizione

Administrative activity role

ORDER-TO-CASH

-Create/amend customers in AX Customer Master File (including Amber Road check)
-Set/Amend customer credit limits and manage credit control.
-Ask for credit rating and limits (CreditSafe)
-Preparing and processing quotations in AX (program) and other correspondence in cooperation with the sales and technical staff
-Follow-up of offers
-Receive/open customer orders
-Enter orders in AX
-Open new Items in AX
-Check product availability in the Hub (IFS)
-Send orders to Hub
-Prepare order confirmation to Italian customers/pass order confirmations from Hub to Italian customers
-Prepare listings of open orders per dispatch/delivery date
-To maintain contacts with our customers regarding deliveries, delivery times, documentation, etc
-Generate invoices for shipped goods
-Send invoices to customers and external accountant
-Issue credit notes
-Prepare list of credit notes on a monthly basis for approval
-Manage invoicing of commissioning services
-Manage rental of measuring equipment
-Print bank statements and identify collections from customers
-Post collections in AX
-call customers for follow-up on overdue invoices
-Issue payment reminder letters to customers
-Liason with external accountant studio (fiscal consultant based downtown Milan) to generate weekly/monthly statements for external accountant and reporting:
-Weekly/monthly sales details (per item, per customer, invoice Iistings)
-Detail of open balances/invoices per customer
-Customer aging
-Collections posted in the week
-Info for Intrastat

PURCHASE-TO-PAY

-Order office supplies and other small supplies
-Supplier contacts (car leasing, Eni patrol card, main suppliers)
-Order locai marketing materials printings
-Receive purchase invoices and get approval.
-Send copy of invoices to external accountant
-Prepare payments through e-banking (excl. salaries)

Customer Service role:

This position requires also customer focused, sales driven individual with experience of:

-phone sales to customer base HVAC (wholesalers, installers, designers, OEM's). The job holder will be expected to work as part of a team, making also proactive outbound calls to the firm customer base, ''smile and positive'' approach, leaving a positive impact on the customer.
-issue target letters/commercial agreements to customers
-systematic contact with lapsed and existing customers
-Calculation and settlement of Customer bonuses
-Targeted, product related calls to increase breadth of purchase.
-Lead follow up/ conversion
-Rapid, professional customer contact of customers who have responded positively to marketing actions by asking for information or support
-Sales reports for Sales leader/salesforce
-Close liaison with local sales organization to maxirnise effectiveness of lead generation and lead follow up.
-Also contacts with European marketing organization (literature, leaflets, printings, exhibitions, documentations, web)
-newsletter support
-Systematic calling of lapsed customers to update records contact names, address and phone number, email details through CRM
-ideal: willing to targeted customer acquisition cells to increase the overall customer base

Others activities back office:

-Switchboard operation
-Post handling
-Expenses reports filing and formal check
-Assist in organizing and catering seminars and customer trainings
-Travel bookings through Egencia website
-Reporting to and cooperate with our external bookkeeping firm and HR for ticket restaurants
-Folder preparation, certificate/diploma printing







Requirements

-5-6 years experience related to the same role
-good command of spoken and written english
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.