Customer Service Manager

Settore

Sales & Marketing

Azienda

Experis è la Talent Company di ManpowerGroup, leader mondiale nella ricerca e selezione dei professionisti e nelle soluzioni finalizzate a far crescere il business dei nostri clienti.

Descrizione

Our CLient is a global manufacturer of electro-mechanical components. They are looking for

Customer Service Manager

The Function will report to or to the European CS Manager and will coordinate the inside sales team in Milan (4 direct reports) providing service & support to customers. The candidate will be primary factory contact for field sales, distributors, OEM customers, resellers and designated accounts assigned.
Essential Job Functions:
- Review and optimize existing processes, drive change and continuous improvement based on guidelines defined by the European Leader
- Manage Customer Service: receive and manage customers' enquiries and needs, make related offers, work with internal staff to ensure on-time & accurate responses. Where possible the position up-sells and shares commercial and technical information with customers.
- Manage order lifecycle: for Industrial Filtration Solution, review incoming customer requirements and takes full internal responsibility from quotation, through order receipt, order entry, and technical review and approval to on-time delivery of the completed concept.
- Drive Sales Order Processing - Ensure orders are processed on a timely basis.
- Up Selling - Works with prospects, marketing and sales managers to optimize new business opportunities.
- Support external sales in the negotiation of T&C
- Coordinate and make quotations - Responds to all verbal and written quotation requests received at the sales desk from customers and with sales managers as appropriate. Maintains the central offering system for all Precision Filtration products.
- Technical Support. Provide technical support to the sales force and customers.
- Ensure SAP accuracy on order entry
- Support driving Sales Excellence - define mutual standards of performance for internal sales. Measure those standards and maintain at best practice levels.
- Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policies.
- Maintains accurate and current records for quotation requests and follow-up calls to customers.
- Develops and communicates customer scorecard reports and corrective actions as required
- Communicates directly with customers answers phone calls and responds to inquiries.
- Collects, organizes, and analyzes data and produces reports for managers to use in decision making as needed defining priorities with the European CS Manager
- Will be the point of contact for the local team and contacts key individuals inside and outside the company to obtain or relay important information on customer service issues.
- Interfaces heavily with manufacturing, production, planning, purchasing, accounting, quality, and applications engineering to create teamwork and an effective workflow of information to better manage processes and interactions between the different department.

Education: High School Diploma/College Degree preferred
Experience: 3-4 years in a customer service or inside sales department
Experience in managing people and motivate teams.
English and Italian language skills are required (fluent in speaking, writing & reading), French and German language skills are desirable.
Specific Skills: Experience with CRM tools (specifically salesforce.com), broad understanding of sales modeling, demonstrated experience in process improvement and sales process, strong analytical abilities, demonstrated ability to analyze and make inferences from large amounts of data
Leadership skills, able to drive change in organizations and review processes, good technical mindset and capability to understand complex technical customer requirements, experience to provide customer service of a high level, high level of self-motivation, good knowledge of Microsoft, knowledge of SAP would be an advantage.

Luogo di lavoro:

Provincia di Monza e della Brianza

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

05/02/2019

Codice annuncio:

500230618

Visualizzazioni annuncio:

3

Nome filiale:

Team Managers Exp.

Numero di candidati ricercati:

1
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000

Customer Service Manager

Provincia di Monza e della Brianza
Assunzione diretta
Full Time
05/02/2019
500230618
3
Team Managers Exp.
1

Settore

Sales & Marketing

Azienda

Experis è la Talent Company di ManpowerGroup, leader mondiale nella ricerca e selezione dei professionisti e nelle soluzioni finalizzate a far crescere il business dei nostri clienti.

Descrizione

Our CLient is a global manufacturer of electro-mechanical components. They are looking for

Customer Service Manager

The Function will report to or to the European CS Manager and will coordinate the inside sales team in Milan (4 direct reports) providing service & support to customers. The candidate will be primary factory contact for field sales, distributors, OEM customers, resellers and designated accounts assigned.
Essential Job Functions:
- Review and optimize existing processes, drive change and continuous improvement based on guidelines defined by the European Leader
- Manage Customer Service: receive and manage customers' enquiries and needs, make related offers, work with internal staff to ensure on-time & accurate responses. Where possible the position up-sells and shares commercial and technical information with customers.
- Manage order lifecycle: for Industrial Filtration Solution, review incoming customer requirements and takes full internal responsibility from quotation, through order receipt, order entry, and technical review and approval to on-time delivery of the completed concept.
- Drive Sales Order Processing - Ensure orders are processed on a timely basis.
- Up Selling - Works with prospects, marketing and sales managers to optimize new business opportunities.
- Support external sales in the negotiation of T&C
- Coordinate and make quotations - Responds to all verbal and written quotation requests received at the sales desk from customers and with sales managers as appropriate. Maintains the central offering system for all Precision Filtration products.
- Technical Support. Provide technical support to the sales force and customers.
- Ensure SAP accuracy on order entry
- Support driving Sales Excellence - define mutual standards of performance for internal sales. Measure those standards and maintain at best practice levels.
- Resolves customer problems, disputes and complaints in an efficient, professional manner and according to company policies.
- Maintains accurate and current records for quotation requests and follow-up calls to customers.
- Develops and communicates customer scorecard reports and corrective actions as required
- Communicates directly with customers answers phone calls and responds to inquiries.
- Collects, organizes, and analyzes data and produces reports for managers to use in decision making as needed defining priorities with the European CS Manager
- Will be the point of contact for the local team and contacts key individuals inside and outside the company to obtain or relay important information on customer service issues.
- Interfaces heavily with manufacturing, production, planning, purchasing, accounting, quality, and applications engineering to create teamwork and an effective workflow of information to better manage processes and interactions between the different department.

Education: High School Diploma/College Degree preferred
Experience: 3-4 years in a customer service or inside sales department
Experience in managing people and motivate teams.
English and Italian language skills are required (fluent in speaking, writing & reading), French and German language skills are desirable.
Specific Skills: Experience with CRM tools (specifically salesforce.com), broad understanding of sales modeling, demonstrated experience in process improvement and sales process, strong analytical abilities, demonstrated ability to analyze and make inferences from large amounts of data
Leadership skills, able to drive change in organizations and review processes, good technical mindset and capability to understand complex technical customer requirements, experience to provide customer service of a high level, high level of self-motivation, good knowledge of Microsoft, knowledge of SAP would be an advantage.
NOTE LEGALI:
Experis è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.experis.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000